- The student discusses his or her concern directly with the faculty member or college official involved. The complaint may be made in person or by written contact no later than 10 instructional days following the incident. The appropriate faculty member or college official will have 5 instructional days to attempt to informally reach an agreeable solution.
- If an agreeable solution is not reached within 5 instructional days as noted above, the student will have 3 instructional days to appeal the issue and report it in writing to the appropriate division director. The division director will have 5 instructional days to investigate the issue and attempt to reach an agreeable solution.
- If an agreeable solution is not reached within 5 instructional days from receipt of the appeal as noted in step 2, the student will have 3 instructional days to appeal the issue and report it in writing to the appropriate instructional coordinator. The instructional coordinator will have 5 instructional days to investigate the issue and attempt to reach an agreeable solution.
- If an agreeable solution is not reached within 5 instructional days from receipt of the appeal as noted in step 3, the student will have 3 instructional days to report the issue to the Dean, Instructional Affairs. The Dean, Instructional Affairs will have 5 instructional days to investigate the issue and attempt to reach an agreeable solution.
- If an agreeable solution is not reached within 5 instructional days from receipt of the appeal as noted in step 4, the student will have 3 instructional days to report the issue to the President or the President’s designee. The President or President’s designee will have 10 instructional days from receipt of the appeal to appoint a fact-finding committee to investigate the issue and attempt to reach an agreeable solution. The decision reached at this level in the process is the final step in the College's process; however, any student wishing to appeal beyond this point may untilize the State Student Complaint process on page 243.