CIS 120: Google IT Professional Support I—Technical Support Fundamentals

Credits 3 Lecture Hours 3 Lab Hours 0

This course is one of five courses that make up the Google IT Technical Support certificate which prepares students to work as an entry-level IT Support Specialist.  In this course, students will be introduced to the work of information technology.  Students will learn about the different facets of information technology, such as computer hardware, the Internet, computer software, troubleshooting and customer service.